Harbro Sales & Service Inc

The prices on our website reflect the total price of the vehicle. There are no hidden or extra charges for "Certified Vehicles"

Understanding Certified Pre-Owned vehicles (CPO)

The term "Certified Pre-Owned" is a relatively new buzz word in the used car business. As new vehicle leasing became more popular in the 1990's and the new car manufacturers needed to sell more and more off-lease vehicles, they developed this term primarily as a marketing term, and they discovered that consumers were willing to pay extra for a CPO vehicle. While some manufacturer certified programs do a very good job with their certified programs, others leave a lot to be desired. Among the independent auto dealers, the word "certified" quite often has little or no meaning.

At Harbro, we have been committed to our client's satisfaction since 1973 when founded by Tim and Dave Hare (Hare Brothers). Still owned by Tim Hare, and managed by Tim's sons, Mike and Mark Hare, our entire team is still committed to the same mission statement: "To change the way that people feel about used cars and used car dealers, by treating other people the way we want to be treated".

Every Harbro vehicle goes "Beyond Certified..to Satisfied" with our exclusive
 "30 Day Satisfaction Buy-Back Promise"  What does this mean to you??

In 1992, Tim Hare felt that if a person could buy something at a store or from a salesperson visiting their home, and then change their mind for some reason, and return it, why should buying a car be any different. An automobile is usually the second most expensive purchase anyone will make next to a home, and if you make a mistake in the process, it could cause you grief for many years to come, and possibly ruin your credit rating in the process. With this in mind, Harbro developed the "30 Day Satisfaction Buy-Back Promise" with the hope that when consumers understood that one dealer can offer this, they would begin to demand that other dealers provide it also. Tim had high hopes that this could somehow change the used car industry for the better, and consumers would have less worry when buying a used vehicle. Some "certified" programs are starting to offer 3 or 5 day promises, but we feel that most still fall short. Harbro's "30 Day Satisfaction Buy-Back Promise" is like taking our entire dealersip for a 30 day test drive. It forces our entire team, from the buyers, to the salespeople, to the service technicians, to the office help completing the paperwork, to be committed to your satisfaction.

We understand that you may not buy a vehicle from Harbro, but we would ask this one favor. If you choose to do business with another dealer, please demand that they provide a satisfaction promise similar to Harbro's. If more consumers demand this, maybe together we can change the used car industry for the better.