Harbro Sales & Service Inc
546 Providence Road Whitinsville, MA 01588Sales: Toll Free: 1-800-339-4511
Trusted Since 1973
103 Worcester Road Webster, MA 01570
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The Harbro Story...
In 1973, Tim Hare first opened the doors to Harbro Auto Service, a 2 bay repair shop located on Linwood Ave in Whitinsville, MA. With the help of his brother David, Harbro soon outgrew their small location, and made the decision to purchase land on Rt. 122 in Linwood.
Tim decided early on that his business would be based on integrity, and was dedicated to becoming a major part of the community. He had seen other automotive businesses come and go, and wanted to create a company in which he could develop life-long relationships with his customers.
While David Hare focused primarily on automotive service, Tim became increasingly interested in Auto Sales. He eventually convinced his wife Jane to let him sell her brand-new Chevy Malibu to allow him the capitol to buy some used vehicles that he could resell. Over 35 years later, there are thousands of cars on the road with the Harbro sticker proudly fastened to the trunk-lid.
Since moving to Harbro's current location on Rt. 122, Tim bought 3 adjacent lots, in the process moving 2 houses, and converting another building into a recon department and professional office building. Harbro now sits squarely on over 700 feet of frontage, offering customers plenty to gaze upon while driving past.
In 1984, Tim saw a need in the Webster/Oxford market for a trustworthy pre-owned dealership, and bought corner lot on Rt. 12 just off exit 3 in Webster. By 2008 sales in Webster had increased so much that an office building addition was added, and the service waiting room expanded.
Tim Hare's experience in the Auto Industry began in high school, as an auto tech student at Boys Trade in Worcester, MA. He soon followed his passion for auto sales, building Harbro literally from the ground up, along the way. In 1992, Tim introduced an Industry Exclusive 30-Day Buy-Back Promise, giving customers peace of mind that they would be treated fairly, honestly, and provided with exceptional service and products. To date, Tim is not aware of any other dealer in the country who offers a similar program. "We have seen other dealerships try a similar program, but they have all cancelled them after a relatively short time. Our Promise is here to stay." In 2005 Tim become New England's first Certified Master Dealer. Tim has sat on the Board of Directors for the Massachusetts Independent Auto Dealer's Association, and the Board of Incorporators at Unibank for Savings. Amidst the economic crisis of 2009, Tim was asked to speak before the Transportation Committee at the Statehouse in Boston on current challenges facing the Pre-Owned Auto Industry. His efforts have aided in the creation of a bill that would mandate education for Auto Dealers throughout the Commonwealth of Massachusetts.
As early as age 10, Tim's sons Mike and Mark could be found working at the dealership, beginning with the essential training of reconditioning cars. "Once you have recon'd cars, you can spot a nice car across a parking lot," Mike claims. In 1998, Mike and Mark took over management of the Webster Harbro Branch, which Mike managed until moving to Whitinsville in 2009 to fill in for long-time salesman Harry Malkasian. In 2005, along with Tim, Mike also became a Certified Master Dealer. Mark left the Webster branch in 2002 to become Inventory Manager, spending his time traveling throughout New England in search of the highest quality pre-owned vehicles. Mark also acted as Service Manager from 2005-2008, becoming ASE Certified while learning another facet of the ever-changing Auto Industry.
In 2009, Harbro was recognized by the MIADA as Massachusetts Quality Dealer of the Year, an honor that earned them a nomination as National Quality Dealer of the Year, and a trip to the NIADA convention in Orlando for the Award Banquet.
2010 began with Harbro winning the coveted National Used-Car Dealer of the Year award from DealerRater.com, the #1 source for customer reviews of auto dealerships in the country. This award puts Harbro at the top of a list of over 60,000 used-car dealerships nationwide.
Tim Hare's philosophy has always been simple: "To treat our customers as we would like to be treated ourselves." This motto has carried Tim and Harbro from humble roots in a crowded 2 bay shop to becoming recognized as an elite Pre-Owned Dealer on a national level.
Tim Hare - President
Mike Hare - Director
Mark Hare - Director
Serving Central Mass and beyond
With locations in Whitinsville and Webster Mass, we are easy to reach from all of Central Mass, as well as Northern Connecticut and Rhode Island.
Harbro at Whitinsville
546 Providence Road (Rt. 122)
Whitinsville, MA
Harbro at Webster
103 Worcester Road (at Rt.12)
Webster, MA
or
At Harbro Auto Sales & Service, Inc.,
you will be satisfied!
Check out our Pre-owned inventory now!
Read about our industry-exclusive 30 Day Buy-Back Promise!