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Love it Or Leave It To Us.....Harbro's industry exclusive 30 Day Satisfaction Buyback Promise

This promise is not to be confused with the Massachusetts standard Lemon Laws which allow the return of used cars for serious mechanical or structural flaws and other warranty non-compliance issues. This promise is designed to ensure that the pre-owned used car or pre-owned used truck you have selected, our dealership, and your overall Harbro experience and relationship is one that you'll love and want to share with your friends and relatives!


Since 1973 we have striven to raise the standard for customer satisfaction for customers purchasing a used car in the Worcester Ma area and beyond. We have chosen to spend money on customer satisfaction instead of fancy buildings and media advertising. Harbro has thousands of extremely loyal clients who conduct our main source of advertising; "word of mouth".

  • In 1992, we introduced our Industry Exclusive 30 Day Satisfaction Buy-Back Promise.
  • It was our hope back then that as consumers realized that we offered this level of protection, they would insist that other dealers would begin to offer a similar promise, and we could slowly change the negative reputation used car dealers have earned over the years.
  • Over 26 years later, to the best of our knowledge there are no other dealers that provide a promise of this level of satisfaction, but we continue to do so, and are happy to do our part in changing the auto industry one customer at a time.  We hope this promise will eliminate any fears you might have about used cars or used trucks purchased from Harbro, and possibly even help to improve the industry!



    It is our hope that even those who do not choose to buy their used cars or used trucks from Harbro, will insist that any dealer they choose give them the same promise. We hope that if enough consumers demand this, it will raise the standard of the whole used car industry.
    Together, maybe we can help change the used car business for the better!


The details:
  • To qualify for a full refund, less fees, you must have purchased your vehicle from Harbro without a trade-in.
  • If you traded a vehicle, you will be entitled to a full trade, less fees, toward any other vehicle you choose from Harbro, of equal or greater value.
  • The title must be available at the time you return the vehicle.
  • It will be your responsibility to apply for any refunds which may be available from the state or motor vehicle department.
  • To notify us you must fill out a form in person, at Harbro, within 30 days or 1500 miles (whichever comes first) from date of delivery.
  • You must return the vehicle within 60 days of purchase, in the same condition that you received it.
  • You may not return more than one vehicle in any 12 month period.
  • Fees apply to all returns
  • You will be responsible for a usage fee of $200 per month, or any part of a month, plus 20 cents per mile, as well as any damage to the vehicle.



Since 1973 Harbro Auto Sales and Harbro Auto Service have been trusted by thousands of customers who have come to two locations in the Worcester Mass area towns of Whitinsville, Ma and Webster, Ma. Our Webster Ma location serves the towns of Webster Ma, Dudley Ma and Oxford Ma and many people from Auburn Ma, Southbridge Ma, Charlton Ma, Putnam Ct, Thompson Ct find it is worth the drive to get peace of mind when buying a used car. Our Whitinsville Ma location serves the towns of Northbridge Ma, Uxbridge Ma, Mendon Ma, Milford Ma, Upton Ma, Grafton Ma. We offer one of the best selections of hand picked quality certified preowned used cars and certified preowned used trucks in the Central Mass area.